Refund Policy

Effective Date: 09/09/2026

At Make My Fragrance, customer satisfaction is important to us. Due to the nature of fragrance products, refunds are available only under limited circumstances.

Eligible Refund Cases

Refunds may be approved if:

• You receive a damaged product
• You receive an incorrect product
• The order is confirmed lost in transit by the courier partner

Non-Refundable Cases

Refunds will not be provided for:

• Change of mind
• Personal dislike of a fragrance
• Differences in scent expectations
• Opened or used products
• Incorrect address provided by the customer
• Failure to accept a COD order

Reporting an Issue

Issues must be reported within 48 hours of delivery.

Please provide:

• Order Number
• Clear photos of the product
• Photos of the outer packaging

Refund Processing

Approved refunds will be processed to the original payment method within 7–10 business days after approval.

Shipping charges are non-refundable unless the error occurred on our side.

Contact Us

Email: sales@makemyfragrance.in

Phone: +91 99977 76538