Shipping policy

Order processing

Orders are packed and dispatched within 1–2 business days, excluding Sundays and public holidays. Orders placed after 6 PM are processed on the next business day.

Delivery timelines

Metro cities: 2–4 business days from dispatch
Rest of India: 4–7 business days from dispatch
Remote and North-Eastern pin codes: up to 10 business days from dispatch

These timelines are estimates provided by our courier partners and are not guaranteed. Delays may occur due to weather, local restrictions, courier strikes, or high festival-season volumes.

Shipping charges

Shipping is free on all orders above ₹499.

Orders below ₹499 carry a flat shipping charge, which is displayed at checkout before payment.

Cash on Delivery

Cash on Delivery is available across serviceable pin codes in India at no additional charge. COD availability for your address is confirmed at checkout.

Order tracking

Once your order is dispatched, you will receive a tracking link by email and SMS. Please allow up to 24 hours for tracking information to become active.

Failed and refused deliveries

Our courier partner will attempt delivery up to three times. If a parcel cannot be delivered because the address is incomplete or incorrect, no one is available to receive it, or the customer declines to accept it, the parcel is returned to us.

For prepaid orders, we will process a refund of the order value after deducting the forward and return shipping costs incurred.

For Cash on Delivery orders that are refused at the door, we reserve the right to require prepayment on any future order placed from the same address or contact number.

Damaged or missing parcels

If your parcel arrives visibly damaged or tampered with, please decline delivery where possible and contact us immediately.

If you discover damage after opening, contact us within 48 hours of delivery with photographs of the outer packaging, the box, and the product. Claims raised after 48 hours cannot be processed.

If tracking shows your order as delivered but you have not received it, contact us within 48 hours so we can raise an investigation with the courier. Courier investigations can take up to 15 business days to close.

Serviceable areas

We currently ship within India only. We do not offer international shipping at this time.

Contact

Email: sales@makemyfragrance.in
WhatsApp: +919997776538
Support hours: Monday to Saturday, 10 AM – 7 PM